Direct Debit Service Agreement
Thank you! We’re excited you’re joining us and for the opportunity to equip you to influence the state of our nation on issues that matter.
This webpage outlines our service commitment to you in respect of the Direct Debit Request arrangements made between the Australian Christian Lobby (ACL) and you. It sets out your rights, our commitment to you and your responsibility to us together with where you should go for assistance.
- Your nominated bank account or credit card account can accept Direct Debit; and
- Sufficient cleared funds are available in the nominated bank account on the day to be drawn on.
At least 14 days notice will be provided in writing if the terms of the initial agreement are to change.
Please contact ACL to discuss any of the following matters:
- Defer the drawing;
- Alter the schedule;
- Stop an individual debit;
- Suspend or cancel the Direct Debit Request.
Please contact ACL on (02) 6175 0200 if you wish to query any debit made, and your query will be investigated by our Supporter Relations team. You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.
If the date of the drawing is not a business day then the drawing will be made on the closest business day after the due date. If the drawing is dishonoured, any fees charged to ACL may be passed onto you. We will contact you to arrange an alternative payment method. It is your responsibility to ensure that the authorisation given to draw on the nominated account is identical to the account signing instruction held by the Financial Institution where the account is based. It is your responsibility to advise us if the account nominated by you is transferred or closed.
All of the information you supply will be treated as confidential, except that information provided to our Financial Institution to initiate the drawing from your nominated account.
INITIAL TERMS OF AGREEMENT – the below applicable only to monthly donations
In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated bank account or credit card account for the agreed amount for your commitment. The first drawing under this Direct Debit arrangement will occur as soon as possible or on the date stated on the Direct Debit Request taking into account the type of commitment.
Please contact us with any queries:
Ph: (02) 6175 0200
Email: [email protected]